Can we help you?

🚗CARS AND PASSENGER VANS

Our cancellation policy depends on the timing of the cancellation:

• More than 48 hours before the rental begins, you will receive a full refund
• Less than 48 hours before, or while you are at the rental counter, we will refund what you have paid minus the cost of 3 days of your rental. So, if you reserved the car for 3 days or less, you will not receive any refund.
• After the rental has started (or if you do not show up), you will not receive any refund.

By accessing the "Manage booking" portal, you can cancel, modify, or add extras. It's easy and does not require registration.

Please note that any modification requires a new search for rental availability, which may cause the price of your booking to vary.

En función del tipo de modificación, puede tardar hasta 48 horas en procesarse.

Depending on the type of modification, it may take up to 48 hours to process.

🚚 COMMERCIAL VANS

If you want to cancel, modify or inquire about information related to your commercial van rental, please contact us at: 800 900 911

🚚 COMMERCIAL VANS

At Pepecar, we are a vehicle rental comparison site where, in addition to cars and passenger vans (minivans), we also offer commercial vans. For any questions, complaints, cancellations, or modifications regarding the rental of a commercial van, please call us at 800 900 911.

Where can you reserve commercial vans at Pepecar? Here.

🚗 CARS AND PASSENGER VANS

If you have reserved a passenger van or minivan, you can contact us through +34916350317 or +34902996666, or if your reservation has already ended, through Manage Reservation, with your reservation reference number and email.

🚗CARS AND PASSENGER VANS

Our premium coverage for cars and passenger vans (not applicable to commercial vans) is valid with all collaborating agencies and locations offered on our website.

If you have had a problem in picking up the vehicle related to insurance for any of these reasons:

• The rental office has told you that our premium coverage is not valid
• You have had a problem with the deposit
• Others

We recommend that you do the following:

• If you are in the rental office right now: call us at +34 916 350 317 or +34 902 996 666 so that we can resolve the incident as quickly as possible
• If your rental has already ended, access Manage Booking on our website:

• If you have been able to pick up the vehicle and your reservation has not yet ended: we recommend that you wait until the end of the reservation so that you can start an incident in the Manage Booking area of our website. If you prefer, you can also call us at +34 916 350 317 or +34 902 996 666 or contact us through the following form: 

🚚 COMMERCIAL VANS

If you want to make an inquiry about the insurance for your commercial van, please contact us through: 800 900 911

🚗CARS AND PASSENGER VANS

Most rental agencies require a valid credit card in the name of the main driver with sufficient credit to be able to hold the corresponding franchise to pick up the vehicle.

In the terms and conditions of each offer and in the confirmation of your reservation, you can check the exact amount of the deposit and the card conditions.

If you have a reservation and don't have a valid credit card, you have the following options:

• Cancel your reservation for free up to 48 hours before the pickup through Manage Reservation on our website
• Cancel your reservation between 48 hours before and the time of pickup of the vehicle with an associated cost through Manage Reservation on our website

If you are currently at the counter of our partner and do not have a credit card, we recommend that you call us to help you as quickly as possible at 916 350 317 or 902 996 666.

If you have had an issue related to your credit card and want to start a complaint, you can do so through 'Manage Reservation' on our website, once your vehicle rental has ended.

🚚 COMMERCIAL VANS

To pick up your commercial van, in almost all cases, you can use a credit or debit card (provided it has sufficient funds to make the deposit). Check the terms and conditions of your reservation for the exact requirements.

🚗CARS AND PASSENGER VANS

If you are currently at the rental office and you are experiencing an issue:

• Call us at +34 916 350 317 or +34 902 996 666.

If you have had a problem at the rental office of our collaborator and want to file a complaint:

• You can do it once your car rental is finished through ‘Manage Reservation’ on our website.

🚚 COMMERCIAL VANS

If you have had an issue with renting a commercial van, please contact us through: +34 800 900 911

⚠️ The confirmation email may take a few minutes to arrive in your inbox. It is important that you check your spam and advertising folder.

If you have the confirmation page open, write down the reservation number or take a screenshot with all the information.

🚗CARS AND PASSENGER VANS

As long as you have the reference number of your reservation and your email, you can access 'Manage Reservation' on our website to download the confirmation voucher, modify it, check the conditions or cancel it.

If you do not remember the reference number of your reservation and have not received a confirmation email, please call us at +34 916 350 317 or +34 902 996 666.

🚚 COMMERCIAL VANS

If you cannot find the confirmation email for your commercial van reservation, please contact us through: +34 800 900 911

🚗CARS AND PASSENGER VANS

Through the "Manage booking" portal, located in the top menu of our website, you can instantly obtain a payment receipt for your car or passenger van.

If you need an invoice with VAT or other taxes for your rental, you must request it directly at the rental office when you return your vehicle.

What should I do if I need an invoice with VAT or other taxes and did not request it upon returning my car or passenger van?

Submit an incident report through "Manage booking" on our website so we can help you request it from the rental office.

🚚 COMMERCIAL VANS

If you need an invoice for the rental of your commercial van, you can request it at the pick-up office or call us at: +34 800 900 911

🚗CARS AND PASSENGER VANS

Making a reservation through the Pepecar website is fast, easy, free, and immediate. However, if you prefer to make the reservation over the phone, you can do so through these phone numbers: +34 902 996 666 or +34 916 350 317

🚚COMMERCIAL VANS

At this time, it is not possible to make a reservation for a commercial van over the phone.

"

🚗 CARS AND PASSENGER VANS

You can find all the information regarding your reservation in the confirmation email or by logging in with your email and password to Manage Reservation on our website.

If you have any doubts about your reservation, you can also ask us by phone at +34916 350 317 or +34 902 996 666, or fill out the following form.

🚚 COMMERCIAL VANS

You can find all the information regarding your commercial van reservation in the confirmation email. If you have any doubts about the rental of your commercial van, please contact us at +34 800 900 911.

🚗CARS AND PASSENGER VANS

If you have had a problem with your vehicle rental and want to start an incident or claim, you can do so through 'Manage Booking' on our website after completing your car or passenger van rental.

If you want to start another type of incident, you can call us at +34 916 350 317 or +34 902 996 666 or do it through the following form:

🚚 COMMERCIAL VANS

If you want to start an incident or claim related to the rental of your commercial van, please contact us through: 800 900 911

If you want to offer us a collaboration or you think that we might be interested in your service, you can send us an email to: marketing@pepecar.com

We will be happy to hear from you! 😉

Note: This email address does not handle incidents or complaints.

If you want to offer us a collaboration or you believe that your service may be of interest to us, you can send us an email to: marketing@pepecar.com

We will be delighted to hear from you!😉

Note: This email address does not handle incidents or complaints.

🚗PASSENGER CARS AND VANS

If you want to contact us for any other reason not described (passenger cars, vans, or minivans), you can do so by calling us at 916 350 317 or 902 996 666. Remember that if you have a reservation, you can manage it yourself through our website, as well as start an incident once it ends:

Or, if you don't have a reservation, you can also contact us through this form:

🚚 COMMERCIAL VANS

If you want to contact us for any other reason not described above related to the rental of your commercial van, please contact us through: 800 900 911

🚗 PASSENGER CARS AND VANS

The rental voucher we will send you as part of the booking confirmation contains all the necessary documents for picking up your vehicle. You can also check this information through 'Manage Booking' on our website. 

In most cases, to pick up the reserved vehicle, you must bring: 

• Credit card in the driver's name 

• Valid and current driver's license in the name of the main driver on the reservation and any additional drivers (if applicable), with more than one year of experience 

• Reservation voucher. It will be sent within 48 hours after booking and must be printed.

• Any other identification requested by the rental agency collaborating partner listed in the reservation voucher.