Pepecar car rental reviews

Are you thinking about renting a car, but still feel a little unsure? It is normal to want to make sure before booking. At Pepecar, as a car hire comparator, we believe that nobody explains better how we work than our own customers.

Based on the reviews we receive after each booking, these are the best rated points of the experience with Pepecar:

• Ease of finding the best deal among many rental companies.
• Transparency of information: we show final price, basic conditions and possible additional fees before finalising the reservation.
• Speed of the online process: in a few steps you can have your booking confirmed.
• Clarity in the documentation sent by email after booking.

In addition to the positive points, at Pepecar we know that your opinion also helps us to improve every day. Some of the main pain points that we receive from our customers are:

• Waiting times at counters at certain suppliers and destinations.
   
• Deposit and fuel policies, which depend on each rental company and can generate doubts if they are not checked before booking.

What do we do at Pepecar to improve your experience?

At Pepecar, we are committed to improving your rental experience on a daily basis. That's why:

• We tell you during the booking process if the supplier may apply additional fees (airport, out of hours, etc.), so that you are aware of them before travelling. Just go to "Important Information".

• We show you detailed ratings from other customers about waiting time, vehicle condition, staff friendliness, value for money, etc.
   
• We continue to review feedback to prioritise collaboration with top-rated suppliers.

How we collect and verify reviews on Pepecar

At Pepecar we only show reviews linked to real bookings:

1- The user makes a booking through our website.

2- After completing your booking, you can fill in an evaluation survey about the process:

• Pepecar as a comparator (website, clarity of information, support).

3- These opinions are displayed:

• On this general Pepecar reviews page.
   
• On the airport, city and destination pages, where you can read specific reviews from other customers (for example in Madrid, Majorca, Milan or Munich).

In this way, we guarantee that these are real experiences and that the average scores are based on a significant volume of reviews, as is the case with providers such as Alamo or Enterprise.

Opinions on Pepecar vs. opinions on rental companies

One of the most confusing points is what exactly is being evaluated: Pepecar or the supplier?

Reviews of Pepecar (comparator)

Here we collect opinions about:

• Ease of use of the website.
• Clarity of prices and conditions.
• Speed in the booking process.
• Pepecar customer service (before and after the booking).

Opinions on rental companies (suppliers)

When you compare cars, you will see that each offer includes:

1- Average rating of the supplier (e.g. Enterprise, Alamo, Goldcar, Europcar, Centauro, etc.).

2- Breakdown of aspects such as:

• Vehicle condition
• Waiting time at the counter
• Friendliness of the staff
• Value for money