Are you thinking about renting a car, but still feel a little unsure? It is normal to want to make sure before booking. At Pepecar, as a car hire comparator, we believe that nobody explains better how we work than our own customers.
Based on the reviews we receive after each booking, these are the best rated points of the experience with Pepecar:
- Ease of finding the best deal among many rental companies.
- Transparency of information: we show final price, basic conditions and possible additional fees before finalising the reservation.
- Speed of the online process: in a few steps you can have your booking confirmed.
- Clarity in the documentation sent by email after booking.
What our customers say
Timothy Alexander Gans
28-01-2026
Quick and easy
Carlos GURENDEZ GONZALEZ DE DURANA
31-01-2026
It was easy but the insurance information is not clear, and the companies try to put you in another insurance when you pick up the car because they say that the one you bought when you booked it is not valid for them and they make you pay a deposit.
Manuel Carbajo Quirós.
03-02-2026
Good deal.
angelo
04-02-2026
For speed and simplicity
JM Almeras
04-02-2026
J'ai loué une voiture avec Pepecar.com pour un séjour à Ténérife en décembre. J'ai payé 333,30 € for 12 days of rental, which was less expensive than all the other offers. J'ai récupéré la voiture de location via Hertz à l'aéroport de Tenerife Sud le 20 décembre 2025 et je l'ai rendue le 1er janvier 2026 avec le plein d'essence et dans le même état qu'initialement (pas d'accidents, pas d'accrochages). J'ai ensuite eu la surprise de découvrir qu'un prélèvement supplémentaire de 264,50 € avait été fait par Hertz début janvier. J'ai fait une réclamation auprès de Pepecar.com, j'ai expliqué tout ce qui s'était passé, et ils m'ont m'ont répondu "Malheureusement, n'avons pas accès au système informatique du fournisseur et, par conséquent, en l'absence de documents nous ne pouvons pas expliquer les frais supplémentaires" Il est dommage que je n'aie conservé aucun des papiers relatifs à cette location. J'avais aussi supprimé un mail dans lequel Hertz m'envoyait le contrat de location. PS (23/02/2026) Après avoir contacté Hertz et expliqué mon cas, Hertz m'a remboursé de cette charge inexpliquée. Tout finit bien !
Antonio Jose Rivera Jimenez
10-02-2026
Ease and speed of booking
ELENA
10-02-2026
Everything was perfect, fast and friendly. Only that they don't explain very well where the car is to pick it up but being a very small airport, asking there was no problem.
RAIMON GABARRO MARIN
11-02-2026
Fast, convenient, easy and good value!
Juan Manuel
12-02-2026
It is very easy to choose the car, everything is well explained and very fast and in 2 minutes you have the car already booked.
Mariapaloma
15-02-2026
The car offer is good and so are the prices. What I didn't like is that it seems that the car pick up is inside the station and when you have already hired it they tell you that you have to pick it up outside in a nearby street.
Marta
16-02-2026
easy to find a good price and a good car
Juan Amengual Sabater
18-02-2026
Because all very well
jose luis
18-02-2026
Efficiency and speed.
Antonio Fernandez
24-02-2026
It was very easy to rent. I didn't know if the travel assistance guarantee was included or if I could choose it.
JUSTINO DELGADO JIMÉNEZ
28-02-2026
The experience was very positive
Yon Perez
01-03-2026
This is the first time I have rented a car on this platform and the process was quick and easy.
Rating of 3.9 out of 5 based on 4111 reviews. See all reviews.
In addition to the positive points, at Pepecar we know that your opinion also helps us to improve every day. Some of the main pain points that we receive from our customers are:
- Waiting times at counters at certain suppliers and destinations.
- Deposit and fuel policies, which depend on each rental company and can generate doubts if they are not checked before booking.
What do we do at Pepecar to improve your experience?
At Pepecar, we are committed to improving your rental experience on a daily basis. That's why:
- We tell you during the booking process if the supplier may apply additional fees (airport, out of hours, etc.), so that you are aware of them before travelling. Just go to "Important Information".
- We show you detailed ratings from other customers about waiting time, vehicle condition, staff friendliness, value for money, etc.
- We continue to review feedback to prioritise collaboration with top-rated suppliers.
How we collect and verify reviews on Pepecar
At Pepecar we only show reviews linked to real bookings:
1- The user makes a booking through our website.
2- After completing your booking, you can fill in an evaluation survey about the process:
- Pepecar as a comparator (website, clarity of information, support).
3- These opinions are displayed:
- On this general Pepecar reviews page.
- On the airport, city and destination pages, where you can read specific reviews from other customers (for example in Madrid, Majorca, Milan or Munich).
In this way, we guarantee that these are real experiences and that the average scores are based on a significant volume of reviews, as is the case with providers such as Alamo or Enterprise.
Opinions on Pepecar vs. opinions on rental companies
One of the most confusing points is what exactly is being evaluated: Pepecar or the supplier?
Reviews of Pepecar (comparator)
Here we collect opinions about:
- Ease of use of the website.
- Clarity of prices and conditions.
- Speed in the booking process.
- Pepecar customer service (before and after the booking).
Examples of customer reviews about Pepecar
Timothy Alexander Gans
28-01-2026
Quick and easy
Carlos GURENDEZ GONZALEZ DE DURANA
31-01-2026
It was easy but the insurance information is not clear, and the companies try to put you in another insurance when you pick up the car because they say that the one you bought when you booked it is not valid for them and they make you pay a deposit.
Manuel Carbajo Quirós.
03-02-2026
Good deal.
angelo
04-02-2026
For speed and simplicity
JM Almeras
04-02-2026
J'ai loué une voiture avec Pepecar.com pour un séjour à Ténérife en décembre. J'ai payé 333,30 € for 12 days of rental, which was less expensive than all the other offers. J'ai récupéré la voiture de location via Hertz à l'aéroport de Tenerife Sud le 20 décembre 2025 et je l'ai rendue le 1er janvier 2026 avec le plein d'essence et dans le même état qu'initialement (pas d'accidents, pas d'accrochages). J'ai ensuite eu la surprise de découvrir qu'un prélèvement supplémentaire de 264,50 € avait été fait par Hertz début janvier. J'ai fait une réclamation auprès de Pepecar.com, j'ai expliqué tout ce qui s'était passé, et ils m'ont m'ont répondu "Malheureusement, n'avons pas accès au système informatique du fournisseur et, par conséquent, en l'absence de documents nous ne pouvons pas expliquer les frais supplémentaires" Il est dommage que je n'aie conservé aucun des papiers relatifs à cette location. J'avais aussi supprimé un mail dans lequel Hertz m'envoyait le contrat de location. PS (23/02/2026) Après avoir contacté Hertz et expliqué mon cas, Hertz m'a remboursé de cette charge inexpliquée. Tout finit bien !
Antonio Jose Rivera Jimenez
10-02-2026
Ease and speed of booking
ELENA
10-02-2026
Everything was perfect, fast and friendly. Only that they don't explain very well where the car is to pick it up but being a very small airport, asking there was no problem.
RAIMON GABARRO MARIN
11-02-2026
Fast, convenient, easy and good value!
Juan Manuel
12-02-2026
It is very easy to choose the car, everything is well explained and very fast and in 2 minutes you have the car already booked.
Mariapaloma
15-02-2026
The car offer is good and so are the prices. What I didn't like is that it seems that the car pick up is inside the station and when you have already hired it they tell you that you have to pick it up outside in a nearby street.
Marta
16-02-2026
easy to find a good price and a good car
Juan Amengual Sabater
18-02-2026
Because all very well
jose luis
18-02-2026
Efficiency and speed.
Antonio Fernandez
24-02-2026
It was very easy to rent. I didn't know if the travel assistance guarantee was included or if I could choose it.
JUSTINO DELGADO JIMÉNEZ
28-02-2026
The experience was very positive
Yon Perez
01-03-2026
This is the first time I have rented a car on this platform and the process was quick and easy.
Rating of 3.9 out of 5 based on 4111 reviews. See all reviews.
Opinions on rental companies (suppliers)
When you compare cars, you will see that each offer includes:
1- Average rating of the supplier (e.g. Enterprise, Alamo, Goldcar, Europcar, Centauro, etc.).
2- Breakdown of aspects such as:
- Vehicle condition
- Waiting time at the counter
- Friendliness of the staff
- Value for money
Frequently Asked Questions about Pepecar reviews
Where can I find reviews about car hire through Pepecar?
You can check reviews about the car hire process at Pepecar on our website, on each destination page. Our customer reviews are collected objectively through Trustpilot. You can check our customer reviews through our public profile on this external website.
Are the reviews on this page genuine?
Yes. All the reviews you see on this page are from real customers who have used our car hire services. To ensure their authenticity, we only publish reviews submitted through our official channels after a booking has been completed.
How can I review my experience with Pepecar?
Once you have finished your car hire with Pepecar, you will receive an email inviting you to review your experience. Simply follow the link in the message to write your review.
If you did not receive the email or need assistance, you can contact our customer service team and we will provide you with access to provide your review.
How often are reviews updated?
Reviews are updated continuously. Each new verified comment is automatically published as soon as it is reviewed by our system to ensure that it complies with our quality standards and appropriate use of the service.
What should I do if I want to modify or delete my review?
If you wish to modify or delete a review you have already submitted, you can request this by writing to our customer service department. We will verify your identity and proceed to make the change or deletion according to your request.